Terms of Service

By accessing or using the website, products, or services of Senkavi Technologies Private Limited ("Senkavi", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing our services.

These Terms apply to all visitors, users, and others who access or use our services. We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes your acceptance of the revised Terms.

Senkavi Technologies provides the following services:

• Custom Software Development: Design, development and deployment of bespoke software solutions
• Automation Solutions: RPA, workflow automation and AI-powered process automation
• Software Support Services: Maintenance, monitoring, bug fixes and performance optimisation
• IT Consultancy: Technology strategy, architecture review and digital transformation advisory
• Proprietary Products: ThiranAri assessment platform and SUZHI zero-code enterprise app builder

The scope of services for each engagement is defined in a separate Statement of Work (SOW) or Service Agreement, which forms part of these Terms.

Our services are intended for use by businesses and professionals. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You are using the services on behalf of a duly incorporated entity if acting in a professional capacity
• Your use of the services does not violate any applicable laws or regulations in your jurisdiction

Where access credentials are provided for our products or client portals, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access or security breach
• Ensuring your account information remains accurate and up to date

We reserve the right to suspend or terminate accounts that violate these Terms or exhibit suspicious activity, without prior notice where security is at risk.

Unless otherwise agreed in writing:

• Client Deliverables: Upon full payment, intellectual property rights in custom software developed specifically for a client transfer to the client, as specified in the applicable SOW
• Senkavi IP: All pre-existing frameworks, tools, methodologies, libraries and proprietary software (including ThiranAri and SUZHI) remain the exclusive property of Senkavi Technologies
• Website Content: All content, logos, graphics and materials on our website are the property of Senkavi Technologies and may not be reproduced without written permission
• Licences: Where Senkavi IP is incorporated into a deliverable, Senkavi grants the client a non-exclusive, non-transferable licence to use such components

Payment terms are specified in the individual SOW or service agreement. General terms include:

• Invoices are due within 30 days of the invoice date unless otherwise agreed in writing
• Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower
• We reserve the right to suspend services for overdue accounts
• All fees are exclusive of applicable taxes, which are the client's responsibility
• Disputed invoices must be raised in writing within 7 days of receipt

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement, including but not limited to business plans, technical specifications, source code, client data, pricing and trade secrets.

Confidentiality obligations shall not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party at the time of disclosure
• Is independently developed without use of the confidential information
• Is required to be disclosed by law or court order

Confidentiality obligations survive termination of the engagement for a period of 3 years.

Senkavi Technologies warrants that services will be performed in a professional manner consistent with industry standards. However, to the fullest extent permitted by law:

• Services are provided on an "as is" and "as available" basis
• We do not warrant that our website will be uninterrupted, error-free, or free from viruses
• We make no warranties regarding the fitness of deliverables for any specific business outcome
• Any third-party software or services incorporated into deliverables are subject to their own warranty terms

To the maximum extent permitted by applicable law, Senkavi Technologies shall not be liable for:

• Indirect, incidental, consequential, special or punitive damages
• Loss of profits, revenue, data or business opportunities
• Damages arising from your reliance on information provided on our website
• Any interruption or cessation of services beyond our reasonable control

Our total aggregate liability for any claim arising under or related to these Terms shall not exceed the total fees paid by you to Senkavi Technologies in the 12 months preceding the claim.

You agree to indemnify, defend and hold harmless Senkavi Technologies, its officers, directors, employees and agents from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your use of our services in violation of applicable laws
• Any content, data or materials you provide to us
• Any third-party claim arising from your use of the deliverables we provide

Either party may terminate a service engagement by providing 30 days' written notice, unless a different notice period is specified in the applicable SOW. Senkavi Technologies may terminate immediately if:

• You breach any material term of these Terms or the SOW and fail to remedy the breach within 14 days of written notice
• You become insolvent, enter administration or cease to carry on business
• Your use of our services violates applicable law or poses a security risk

Upon termination, you shall pay all fees due up to the termination date. Provisions regarding intellectual property, confidentiality, limitation of liability and payment obligations survive termination.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

Before initiating formal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

For questions about these Terms of Service, please contact us: