Privacy Policy

Senkavi Technologies Private Limited ("Senkavi", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our services.

Information you provide directly:

• Name, email address, phone number and company name via our contact form
• Project details, requirements and communications you share with us
• Billing and payment information when you engage our services
• Feedback, testimonials or survey responses you voluntarily provide

Information collected automatically:

• IP address, browser type, operating system and device information
• Pages visited, time on page, and navigation paths through our website
• Referring URLs and search terms used to find our site
• Cookies and similar tracking technologies (see Section 7)

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To deliver, maintain and improve our software and consultancy services
• To send project updates, service notifications and relevant communications
• To process payments and manage our business relationship with you
• To analyse website usage and improve the user experience
• To comply with legal obligations and enforce our agreements
• To send marketing communications — only with your explicit prior consent
• To detect and prevent fraud, abuse and security incidents

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who help us operate our website or deliver our services (e.g. cloud hosting, payment processors, email delivery) under strict confidentiality agreements
• Legal Requirements: When required by law, court order or governmental authority, or to protect our rights or the safety of others
• Business Transfers: In connection with a merger, acquisition or asset sale, with appropriate advance notice to you
• With Your Consent: In any other circumstances, only with your explicit prior consent

We implement industry-standard technical, administrative and physical security measures, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Restricted access controls — only authorised personnel may access personal data
• Regular security audits and vulnerability assessments
• Secure, encrypted data storage with regular backups on protected infrastructure

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law:

• Contact form submissions are retained for up to 3 years
• Client project data is retained for the duration of the engagement plus 7 years for legal and audit purposes
• Website analytics data is retained for up to 26 months
• Marketing consent records are retained until you withdraw consent

Upon expiry of the applicable retention period, we securely delete or anonymise your personal information.

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Required for the website to function correctly — these cannot be disabled
• Analytics Cookies: Help us understand visitor behaviour (e.g. page views, time on site) — only set with your consent
• Preference Cookies: Remember your settings such as light/dark mode — stored locally in your browser

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Depending on your location and applicable law, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Ask us to limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing for direct marketing purposes
• Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any right, contact us at the details below. We will respond within 30 days.

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take prompt steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy with a revised effective date. We encourage you to review this page periodically to stay informed.

For any questions, concerns or data requests regarding this Privacy Policy, please contact our team: